Privacy Policy

Welcome to EuroGrand’s Privacy Policy. This page explains how we collect, use and protect personal information when you register, play or otherwise interact with our online casino services. We take your privacy seriously and set out below the types of data we hold, how we use it and the options you have to manage your information.

Types of data we collect

Personal data

When you create an account or contact us we may collect personal details such as your name, date of birth, contact information (email and phone), postal address and identity documents where required for verification. We use these details to create and manage your account and to meet our legal obligations.

Technical data

We collect technical information automatically when you use our site, including IP address, device type, browser, operating system, log-in timestamps and location data where permitted. This helps us maintain site security, ensure functionality and improve performance on different devices.

Transactional and activity data

We record deposits, withdrawals, game activity, bets, bonuses applied and customer support interactions. Transactional data is necessary to process payments, handle disputes and prevent fraud or money laundering.

How we use your information

We process personal and technical data to operate your account, process payments, verify identity, deliver customer support and comply with legal requirements. We also use aggregated, non-identifying data to monitor site performance and to develop and maintain our services. Where we rely on consent for marketing communications, you can withdraw that consent at any time.

Data protection practices

We use a combination of administrative, technical and physical measures to protect data against unauthorised access, loss or disclosure. Access to personal data is restricted to staff and third parties who need it to provide services. We regularly review our procedures and systems to keep data secure.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie preferences via your browser settings or the cookie controls on our site. Third-party providers may set cookies for analytics or advertising; these are subject to their own privacy terms.

User rights

Subject to applicable law, you may have rights to access, correct, restrict or delete your personal data, and to request a copy in a portable format. You can also object to certain processing and withdraw consent to marketing communications.

Access, correction and deletion of data

To exercise your rights or update your information, contact our support team at [email protected]. We will respond in line with applicable data protection laws and may ask for proof of identity before fulfilling requests to protect against unauthorised disclosure.

Information sharing and third parties

We may share data with payment processors, fraud prevention agencies, verification services and other trusted suppliers who perform services on our behalf. We may also disclose information where required by law or to protect legal rights. All third parties are required to handle data securely and only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Where changes are material we will notify you by email or via prominent notice on the site. The current policy date is shown on the site and applies to information collected while it is in effect.

Your privacy matters to us at Euro Grand. If you have questions about this policy, please contact [email protected].