EuroGrand Casino Terms of Use

These Terms and Conditions set out the rules that govern use of the EuroGrand platform and the relationship between us and our users. They explain account responsibilities, eligibility, acceptable use, promotion rules, payments and how we handle disputes. We expect users to read and comply with these terms; continued use of the site indicates acceptance.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your login credentials and you must notify us immediately if you suspect unauthorised access. We may require identity checks at any time to verify your name, age, address and payment method; verification is normally required before any withdrawal is processed. We permit one account per person unless otherwise agreed in writing.

Security and suspension

We may suspend, restrict or close accounts where we suspect fraudulent activity, bonus abuse, collusion, money laundering or where required to comply with legal obligations. During any review we may withhold withdrawals until checks are complete.

Eligibility requirements

To use our services you must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, and be permitted to wager by local law. Access may be restricted in certain countries and we reserve the right to restrict or block registrations from specific jurisdictions. You must not permit anyone else to use your account.

Acceptable platform use

Use the platform in a lawful and fair manner. You must not attempt to manipulate games, exploit software, use automated play tools, submit false information, make chargebacks to avoid checks, or otherwise undermine the integrity of the service. Any activity that harms other users or the platform may lead to account closure and forfeiture of bonuses or winnings.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins may carry wagering requirements, game restrictions, maximum bet limits and expiry periods. Offers cannot be combined unless stated. We reserve the right to cancel, amend or withdraw promotions and to void bonuses and winnings where we reasonably suspect abuse or breach of the promotion terms.

Deposits and withdrawals

Available payment methods, minimums, maximums and any fees depend on the method selected and may change. Withdrawals are subject to verification checks and may require documentation. We may apply order of settlement rules when both deposit and bonus funds are present. Pending payment issues or disputes may delay payouts until resolved.

Dispute resolution

If you have a query or complaint contact our Support team at [email protected]. We aim to resolve issues promptly and fairly. If you remain dissatisfied you may refer the matter to an independent dispute resolution service where applicable; details will be provided on request.

Updates to terms and conditions

We may change these terms from time to time. Where material changes are made we will notify registered users. Continued use of the service after notice signifies acceptance of the revised terms. For specific queries about wording or application of these terms please get in touch with our team at [email protected] or consult the help pages on Euro Grand.