Responsible Gambling Policy

At EuroGrand we are committed to safer gambling and to keeping play controlled and enjoyable. We make clear that player safety comes first, and we provide practical tools and guidance so customers can manage their activity, set limits and take a break whenever they need to.

Our player protection principles

We believe everyone should be able to gamble responsibly. We promote transparent rules, easy-to-use account controls and a supportive approach when a player or their family raise concerns. We act quickly on requests to limit access or close accounts, and we monitor activity patterns for signs of harm.

Activity-control tools

We offer a suite of controls you can use at any time from your account settings:

• Deposit limits - set a daily, weekly or monthly cap.
• Loss limits - cap the total losses you can incur over a chosen period.
• Session reminders - optional pop-ups to remind you of session length.
• Reality checks - summaries of time and spending during play.
• Cooling-off (time-out) - short breaks from play from 24 hours up to several months.
• Self-exclusion - longer-term exclusion options if you need to stop gambling entirely.

Deposit and loss limits

Players can choose daily, weekly and monthly deposit limits. Typical ranges we support are from modest amounts such as £10 up to higher limits depending on personal preference. Loss limits work in the same way and help you control how much you can lose in a set period. Limits can be raised only after a waiting period, to encourage considered decisions.

Time limits and session controls

Set session lengths and receive reminders when your session reaches that time. Use reality checks to see how long you have been playing and your net spend. Short, regular breaks are encouraged to keep play deliberate and controlled.

Self-exclusion and account closure

If you need a longer break you can choose self-exclusion for several months or longer. During self-exclusion your account will be closed for the selected period and you will not be able to re-register. We will provide clear steps to appeal or request account reactivation once the exclusion period ends.

Signs of problematic behaviour

• Chasing losses or increasing stakes after losing.
• Spending more time or money than intended.
• Neglecting work, family or other responsibilities.
• Borrowing or selling items to fund gambling.
• Feeling unable to stop despite wanting to.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Never gamble with money needed for bills or essentials.
• Talk to someone you trust if you feel your play is becoming a problem.
• Review account history regularly to stay aware of your activity.

Professional help and support organisations

If you or someone you care for needs support, professional organisations can help. In the UK you can contact organisations such as GamCare, GambleAware, Gamblers Anonymous or your GP for confidential advice and treatment options. If you are concerned about your play please use our account controls or seek independent support without delay.

If you prefer, you can also speak to our support team for guidance on using the tools available and on options for self-exclusion or limits. For quick access to controls, check your account settings at Euro Grand.